At Kalp Rishi Ayurveda, we are committed to delivering pure and authentic Ayurvedic products to your doorstep with the utmost care. Please review our policy regarding shipping, damages, and returns below:
Shipping & Delivery Processing Time: Orders are typically processed and dispatched within 1 to 3 business days. Delivery Timeline: Shipping times vary based on your location, but we strive to ensure timely delivery through our trusted courier partners.
Damaged or Defective Products We take great pride in our packaging; however, if you receive a product that is damaged during transit or is defective: Report within 48 Hours: You must inform our customer support team within 48 hours of receiving the package. Evidence Required: To process a replacement, please provide a clear photo or an unboxing video of the damaged product. Resolution: Once verified, we will ship a replacement product to you at no additional cost.
Returns & Seal Policy (Strict No-Return Rule) Due to the medicinal and hygienic nature of Ayurvedic products, we maintain a strict return policy: Opened Seals: Once the product seal has been broken or opened, it is not eligible for return, exchange, or refund under any circumstances. Integrity: We only accept returns for items that are unopened and in their original packaging, specifically in cases of incorrect item delivery or transit damage reported within the 48-hour window.
Order Cancellation You may cancel your order as long as it has not yet been dispatched. Once the order is handed over to the courier partner, cancellations cannot be processed.